Due to the nature of our products and COVID19, we do not accept returns or exchanges. At The Elchemist, we are committed to our customer’s satisfaction and we always want you to be satisfied with your purchase. If you experience any issues with your purchase—e.g. product damaged upon arrival—please reach out to us at firstname.lastname@example.org within seven (7) days of receiving your order. Please note that we cannot process any returns without first being contacted.